If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Please note: Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Retain your proof of posting until you have received your refund.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item.
Please allow 7 working days for a refund to be processed.
Mail us back the item with your own trackable and insured shipping method* to:
Please make sure you mark it clearly for this address and enclose the reason for returning.
*The cost of return shipping must be prepaid at the point of return. Kaleidoscope is not responsible for customer returns that are not received.